Terms and conditions at Studio Aarhus ApS

General information

Studio Aarhus ApS
Factory Road 8
8260 Viby J
CVR no.: 37862126
Email: hello@studio-aarhus.dk

Prices

At Studio Aarhus ApS, all prices are in Danish kroner or EUR and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.

Payment

Studio Aarhus ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Delivery

Studio Aarhus ApS strives to ship orders within 1-5 working days.
We ship to all of Europe. Shipping prices from 39 DKK. Goods will be delivered to the delivery address specified when ordering.

NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified of. If there are any problems, please contact us at hello@studio-aarhus.dk
Items are delivered every weekday. Your item will be delivered 2-5 business days after ordering.
Special delivery terms apply to certain items. The terms will be stated specifically prior to purchase of these items.

Right of complaint

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. Studio Aarhus ApS will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, please send to:

Studio Aarhus - Solveig Position
Framlev Crossroads 25
8462 Harlev

We do not accept cash on delivery shipments, nor are packages collected from parcel shops, etc.


Right of withdrawal

There is a 30-day full right of return on items purchased in our webshop.


The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after purchase and from the cancellation you must return the shipment no later than 14 days after. The notification must be given by email to hello@studio-aarhus.dk. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
Studio Aarhus - Solveig Position
Framlev Crossroads 25
8462 Harlev

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Goods excluded from the right of withdrawal

The following types of goods are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have been given a clearly personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal is broken.
- Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he thereby loses his right of withdrawal.
- Newspapers, periodicals or magazines, excluding subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.

Return

You must return your order without undue delay and no later than 30 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning the goods, you are responsible for ensuring that the goods are properly packaged. You must enclose a copy of our Withdrawal Form.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not receive packages sent by cash on delivery, nor do we pick up packages from various parcel shops, etc. They must be sent directly to the address.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund

If you regret your purchase, you will of course receive the amount you have paid to us back, excluding delivery costs.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Pickup at the workshop

On our webshop it is possible to choose to pick up our products in our workshop. In this way it is possible to reserve an item online, and then pick up the item physically in our workshop. When the item is picked up, the same terms apply as when shipping.

All orders are placed in boxes at the door of the workshop. There is self-service 24/7. The area is video-surveilled.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Studio Aarhus ApS. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.

Complaints options – overview and links:

If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Complaints Resolution Center
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: hello@studio-aarhus.dk

Personal data policy at Studio Aarhus ApS

We only collect personal data in cases where this is relevant to us, and we will only collect personal data if it is relevant to your activity at Studio Aarhus ApS .

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.

We will only retain your personal data for as long as we are either legally obliged to do so or as long as it is relevant to the purpose for which it was collected.

Information we collect

Studio Aarhus ApS collects and processes your personal data when you do the following:

- Visiting our website

The data controller

The data controller for the collection, processing and use of your personal data on www.studio-aarhus.dk is Studio Aarhus ApS , Fabrikvej 8, 8260 Viby J , CVR no. 37862126

Basis and purpose of processing

We collect your general contact information such as name and address in order to deliver the product or service you have purchased from us. We collect your email address in order to send you an order confirmation and a delivery confirmation.

Your information (except your email address, if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your product or service.

Other recipients of personal data

We do not sell your personal data to third parties, and we do not transfer your personal data to third countries.

We have our website at [ Website web hotel ] and payment system through Clearhaus , which acts as our data processor. All personal data that you provide on our website will be stored in [ Website web hotel ] 's data centers.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.

Your rights

As the data subject, you have a number of rights that we must ensure are fulfilled at all times. You have the right to request the following from us:
• To access and correct/change your personal data
• To have personal data deleted

You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer want us to process your personal data, or if you want us to limit the processing of your personal data, you can also send us a request to our email address Hello@studio-aarhus.dk .

Cookie and privacy policy at Studio Aarhus ApS

Introduction
When you visit our website, information about you is collected, which is used to customize and improve our content and to increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have explained what information is collected, its purpose and which third parties have access to it.

Cookies
The website uses "cookies", which are text files that are stored on your computer, mobile phone or similar device for the purpose of recognizing it, remembering settings, performing statistics and targeting advertisements. Cookies cannot contain harmful code such as viruses.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website will not function optimally and that there is content that you cannot access.



Personal information

Generally
Personal data is all kinds of information that can be attributed to you to some extent. When you use our website, we collect and process a number of such information. This happens, for example, when accessing content in general, if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you explicitly consent to this and enter the information yourself, the following are also processed: Name, telephone number, email, address and payment information. This will typically be in connection with creating a login or when making a purchase.

Security
We process your personal data securely and confidentially in accordance with applicable legislation, including the General Data Protection Regulation and the Data Protection Act.
Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, degraded or made available to unauthorized persons, misused or otherwise processed in violation of the law.

Purpose
The information is used to identify you as a user and show you the advertisements that are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as sending a newsletter. We also use the information to optimize our services and content.

Period of storage
The information is stored for the period permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. It is therefore not possible to specify a general timeframe for when information is deleted.

Disclosure of information
Data about your use of the website, which advertisements you receive and possibly click on, geographical location, gender and age segment, etc. are passed on to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies" above. The information is used for targeting advertising.

We also use a number of third parties to store and process data. These parties only process information on our behalf and are not allowed to use it for their own purposes.

Disclosure of personal information such as name and email, etc. will only occur if you consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints
You have the right to be informed about what personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent to the processing of information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: Hello@studio-aarhus.dk. If you want to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Authority.
If you no longer want us to process your personal data, or if you want us to restrict the processing of your personal data, you can also send us a request to this effect to the above-mentioned email address.

Publisher
The website is owned and published by:

Studio Aarhus ApS
Factory Road 8
8260 Viby J
Email: camilla@studio-aarhus.dk