Trade conditions

Trading conditions at Studio Aarhus ApS

General information

Studio Aarhus ApS
Fabrikvej 8
8260 Viby J
CVR no.: 37862126
Email: info@studio-aarhus.dk

Prices

At Studio Aarhus ApS, all prices are in Danish kroner or EUR and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.

Payment

Studio Aarhus ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.

Delivery

Studio Aarhus ApS aims to ship orders within 1-5 workingdays.
We ship to all of Europe. Shipping prices from DKK 50. Goods will be delivered to the delivery address specified when ordering.

NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Goods are delivered every weekday. Your item will be delivered 2-5 business days after ordering.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.

Right of complaint

There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Studio Aarhus ApS will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:
Studio Aarhus ApS
Fabrikvej 8
8260 Viby J
Shipments are not accepted per cash on delivery nor are packages picked up in parcel shops etc.


Right of withdrawal

There is a 30-day full right of return on goods purchased in our webshop.


The period is counted from that day;
- Where you receive the order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at hello@studio-aarhus.dk. In the message, you must make it clear that you wish to use your right of withdrawal. If you want to send the item back to us, you must fill in the attached return slip and send the item to:
Studio Aarhus ApS
Fabrikvej 8
8260 Viby J

You cannot regret it by simply refusing to receive the item without giving a clear notice of this at the same time.

Goods excluded from the right of withdrawal

The following product types are not included in the right of withdrawal:
- Goods which have been manufactured to the consumer's specifications or have been given a distinct personal touch.
- Sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
- Items where the seal is broken.
- Performed non-financial services, if the provision of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content, which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he thereby loses his right of withdrawal.
- Newspapers, magazines or magazines except subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.

Return

You must send your order back without undue delay and no later than 30 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. Shipping will go faster if you also complete and attach our cancellation form.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery, nor do we collect parcels from various parcel shops etc. they must be sent directly to the address.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.

Refund

If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

pick up in store

On our webshop it is possible to choose to pick up our products in our store. In this way, it is possible to reserve an item online, and then pick up the item physically in our store. Since the item is picked up in our store, the same conditions apply as when you shop physically in our store.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Studio Aarhus ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.

Appeal options - overview and links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: hello@studio-aarhus.dk

Personal data policy at Studio Aarhus ApS

We only collect personal data in cases where this would be relevant for us, and we will only collect personal data if it is relevant for your activity at Studio Aarhus ApS .

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.

We will only keep your personal data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.

Information we collect

If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can use cookies to keep track of the contents of your shopping basket while you use our webshop.

We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment information.

Studio Aarhus ApS collects and processes your personal data when you do the following:

- Visiting our website

- Carry out a purchase of our products

- Sign up for our newsletter

- Reviews our website

- Send us questions, complaints or feedback

The data controller

The data controller for the collection, processing and use of your personal data at www.studio-aarhus.dk is Studio Aarhus ApS , Fabrikvej 8, 8260 Viby J , cvr no. 37862126

Treatment basis and purpose

We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product or service, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. When making payments, some of your data will be passed on to Clearhaus , including information necessary to complete or support the payment, such as the total purchase amount and billing information.

If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time.

If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.

Your information (except your e-mail address, if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your item or service.

Other recipients of personal data

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

If you choose to review our website, your name and email address will be transferred to the review page Trustpilot .

We have our website at [ Website's web hotel ] and payment system through Clearhaus , which acts as our data processor. All personal data that you provide on our website will be stored in [ The website's web hotel ]' s data centers.

We use external companies as suppliers to deliver our services in the best possible way. These external suppliers are data processors and in certain cases process personal data in connection with their provision of services to us. Our data processors only process personal data according to our instructions and in accordance with the legal requirements for data processors.

We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.

Your rights

As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:
• To access and correct/change your personal data
• To have personal data deleted

You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our email address Hello@studio-aarhus.dk .

Cookie and privacy policy at Studio Aarhus ApS

Introduction
When you visit our website, information is collected about you, which is used to customize and improve our content and to increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.

Cookies
The website uses "cookies", which are text files that are stored on your computer, mobile phone etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access.



Personal information

In general
Personal information is all kinds of information that to one extent or another can be attributed to you. When you use our website, we collect and process a number of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.

Security
We process your personal data securely and confidentially in accordance with applicable legislation, including the Personal Data Regulation and the Data Protection Act.
Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to provide the services you have requested, such as e.g. to send a newsletter. In addition, we use the information to optimize our services and content.

Period of storage
The information is kept for the period of time permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of information
Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc. are passed on to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies" above. The information is used for advertising targeting.

We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for their own purposes.

Dissemination of personal data such as name and e-mail etc. will only take place if you give consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.

Insights and complaints
You have the right to be informed of which personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: Hello@studio-aarhus.dk. If you want to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.

Publisher
The website is owned and published by:

Studio Aarhus ApS
Fabrikvej 8
8260 Viby J
Email: Hello@studio-aarhus.dk